Shipping policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Local delivery

Free local delivery is available for orders over $50 within zip code 36532. For orders under $50, we charge $25 for local delivery.

Deliveries are made from 10 am - 6 pm on Monday - Saturday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

In-store pickup

You can skip the shipping fees with free local pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 10 am - 5 pm on Monday - Saturday. Please have your order confirmation email with you when you come.

International Shipping

Unfortunately, we do not offer international shipping at this time.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@fantasyislandtoys.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

For mailing purposes, PO Boxes are considered a physical location. If a mailpiece that is addressed to a PO Box must be signed for, or is too large to fit in the box, the Post Office™ will place in your box either:

A key to a larger storage locker within the same facility (for a larger item)
A notice that you can take to a window clerk to collect your item(s) – Redelivery is not permitted since you have to collect the item from a window clerk.

To learn more about Recipient Services (such as Post Office Box Services) provided by the United States Post Office®, please visit the Domestic Mail Manual (DMM), section 508.4.0.

If further assistance is needed, please call us at (251) 927-1720 or email us at info@fantasyislandtoys.com.